Start a conversation Sign in
Start a conversation
  1. CloudSense Support
  2. CloudSense Articles
  3. Articles

CloudSense FAM UI: “Charge Key” Column Cannot Be Hidden/Removed (R36 MR3)

Overview

In CloudSense FAM UI, the Charge Key column shown in the Charge section cannot be hidden or removed using out-of-the-box (OOTB) configuration (including FAM Custom Settings). This is a product limitation: the UI does not currently offer a supported option to disable this column.

A non-standard workaround is possible via customer-built JavaScript that hides the column through DOM manipulation, but this approach is not officially guided or supported and may require ongoing maintenance after upgrades.

Key Information

  • Symptom (no error message): The Charge Key column appears in the FAM UI Charge grid and there is no available UI/configuration control to remove it.
  • Scope: Occurs in the FAM UI charge grid where Charge Key is included as a standard column.
  • Root cause: Product limitation — CloudSense does not currently expose a supported configuration to hide/remove the Charge Key column.
  • Supported option: Keep the column as-is (no supported configuration toggle exists today).
  • Unsupported workaround: Customer-built custom JavaScript (for example, a custom JS static resource) can hide the column via DOM manipulation; there is no official implementation guidance, and the DOM can change with CloudSense/Salesforce updates.
  • Product decision: A request to add an OOTB/configurable way to disable the column was reviewed and rejected because Charge Key is intended as a newer unique identifier for charges and the request did not include sufficient business impact to justify a product change.
  • Environment context: The reported context referenced CloudSense release R36 MR3.

Customer Impact

No configuration-only fix is available. If the column must be removed from view, the available paths are either (1) accept the column as expected behavior, or (2) pursue customization (with the understanding that DOM-based hiding is unsupported and may break after upgrades).

If a supported change is required, prepare a feature request with clear business impact (who is impacted, frequency, operational/compliance impact, and why the column must be hidden), and engage your Account Manager to evaluate options (including Professional Services for paid/custom implementation if needed).

Frequently Asked Questions

1. How do I know this is the same issue?
You see the Charge Key column in the FAM UI Charge section and cannot find any configuration option to remove/hide it (and there is no specific error message).
2. Is there an OOTB/FAM Custom Setting to hide the “Charge Key” column?
No. There is currently no supported configuration option exposed to hide/remove that column.
3. Can I hide it with a custom JavaScript resource?
A workaround is possible by using custom JavaScript to perform DOM manipulation and hide the column, but there is no official supported guidance for implementing this, and it may require maintenance after upgrades.
4. What information is needed to justify a product enhancement request?
Provide business impact details such as number of affected users, frequency, whether it blocks key quoting/billing processes, any regulatory/security concerns, and why the column must be hidden (vs. ignored).
5. What should I do if I must have this hidden in a supported way?
Engage your Account Manager to review options, including Professional Services for a paid/custom solution if required.
Choose files or drag and drop files
ai_initiated
atlas_studio
kb_automation
Was this article helpful?
Yes
No

  1. Matej Storga

  2. Posted

Comments