Disable Sorting and Grouping Buttons in Solution Console After Patch Installation

Symptom

After installing a CloudSense patch or package update, new UI elements appear on the Solution Management screen that were not present before:

• Sorting toggle
• Grouping toggle
• "Remove Sol" button (if present, this is typically a custom button)

These UI changes may be unwanted if they conflict with the customer's existing Solution Console workflow or UI customizations.

Cause

The patch introduces new Solution Console features (sorting and grouping) that are enabled by default. These features are controlled by a Custom Setting record and can be toggled off without any code changes.

The "Remove Sol" button, if present, is typically a custom button added separately and is not controlled by the same setting.

Resolution

Step 1: Navigate to Custom Settings

In Salesforce:
1. Go to Setup
2. Search for Custom Settings
3. Find JSON Data (csutil__JSON_Data__c)
4. Click Manage

Step 2: Create or update the SM-UI-Options record

Look for an existing record with Name = SM-UI-Options.

• If the record exists: Click Edit and update the csutil__value__c field
• If the record does not exist: Click New and create it with Name = SM-UI-Options

Set the csutil__value__c field to:

{
  "solutionSortingEnabled": false
}

Save the record.

Step 3: Verify the UI change

Navigate to the Solution Management screen and confirm that the Sorting and Grouping toggles are no longer displayed.

No page refresh or cache clearing should be required — the setting takes effect on the next page load.

Step 4: (If applicable) Address the "Remove Sol" button

The "Remove Sol" button is a custom button and is not controlled by the SM-UI-Options setting. To determine where it comes from:

1. Inspect the Solution Console page layout or Lightning component configuration
2. Check for custom Visualforce pages, Lightning Web Components, or button overrides that may have been added by a patch or custom development
3. Remove or hide the button through the appropriate page layout or component configuration

Additional Notes

• The csutil__JSON_Data__c Custom Setting is used to control various CloudSense UI behaviors. The SM-UI-Options record specifically governs Solution Management screen options.
• Additional UI options may be available through this same Custom Setting — consult the CloudSense documentation or release notes for the full list of supported keys.
• This change does not affect Solution Management functionality — it only hides the UI controls. Solutions can still be sorted and grouped programmatically if needed.