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Resolving Non-Responsive "ETC Advice" Button for Order Type Upgrade

Overview

The error encountered was that clicking the "ETC advice" button resulted in no action, preventing the update of the order type to upgrade. This issue was identified as a data inconsistency where the ETC Amount was blank. Updating the ETC Amount to "Contract Not Found" resolved the issue, allowing the order type change.

Information

Issue: Unable to update order type to upgrade due to non-responsive "ETC advice" button.

Resolution Steps:

  1. Identify the Affected Basket:
    • Locate the basket using the provided basket ID: <basket_id>.
    • Verify the current order type and the desired change.
  2. Check ETC Advice Functionality:
    • Attempt to click the "ETC advice" button.
    • Confirm if the button is non-responsive.
  3. Investigate Data Inconsistencies:
    • Check the ETC Amount field for the service in question.
    • Identify if the ETC Amount is blank or incorrectly set.
  4. Update ETC Amount:
    • Set the ETC Amount to "Contract Not Found" for the affected service.
    • Save the changes to the configuration.
  5. Verify Resolution:
    • Attempt to update the order type to upgrade again.
    • Confirm that the order type change is successful and reflects correctly.

Note: If the issue persists after these steps, further investigation into the specific configuration and data setup may be required.

Frequently Asked Questions

How do I know if this issue applies to my situation?
You will encounter a non-responsive "ETC advice" button when attempting to update the order type to upgrade, and the ETC Amount field may be blank.
What should I do if updating the ETC Amount doesn't resolve the issue?
Ensure that the ETC Amount is correctly set to "Contract Not Found" and verify all related data fields. If the issue persists, contact support for further assistance.
Can this issue affect other order types or services?
This issue specifically affects the order type change to upgrade when the ETC advice button is involved. Similar data inconsistencies could potentially affect other services or order types.
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  1. Mohammed Amer

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