Overview
When using the MACD (Move, Add, Change, Delete) process in CloudSense, you may encounter an issue where services are missing from the basket, even though they are present at the solution level. This can occur due to data inconsistencies, such as services having replacement services with a Cancelled status or incorrect configuration settings.
Information
To resolve missing services in the MACD process, follow these steps:
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Identify the Problematic Services:
- Check the Basket ID and Solution ID to identify the services that are missing.
- Verify if the services have any replacement services with a Cancelled status.
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Remove Associations of Cancelled Services:
- For each service with a Cancelled replacement, remove all associations from the Active Service, Subscription, and PC record.
- Ensure that these changes are also applied at the child level.
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Correct Configuration Settings:
- If a service's replacedConfig is set to a Cancelled PC, update it according to the latest solution configuration.
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Verify Changes:
- After making the necessary adjustments, check if the services are now visible in the basket. (new MACD basket should be created)
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Escalate if Necessary:
- If the issue persists, escalate to the support team with detailed information about the services and configurations involved.
Frequently Asked Questions:
- What causes services to be missing in the MACD process?
- Services may be missing due to data inconsistencies, such as having replacement services with a Cancelled status or incorrect configuration settings.
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- How can I correct a service with a Cancelled replacement?
- Remove all associations of the Cancelled Service and Subscription from the Active Service, Subscription, and PC record, and ensure the same is done at the Add-On level.
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- What should I do if the issue persists after making changes?
- If the issue persists, escalate to the support team with detailed information about the services, configurations, and any error messages encountered.
Priyanka Bhotika
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