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Resolving Plan Details Fetching Issues in CloudSense

Overview

When attempting to upgrade a plan within CloudSense, users may encounter an issue where plan details do not fetch correctly inside the basket. This can be due to missing or incorrect attribute values in the configuration record, which are necessary for the system to retrieve and display the plan information.

Information

To resolve issues with plan details not fetching inside the basket during an upgrade in CloudSense, follow these steps:

  1. Identify the Configuration Record: Locate the configuration record associated with the basket and service in question.
  2. Check Attribute Values: Verify that all necessary attribute values are correctly set. Common attributes to check include:
    • servicetypestr: Ensure this is set to the correct service type, e.g., "Mobile".
    • pdName: Ensure this is set to the correct product name, e.g., "Mobile Service".
  3. Update Missing or Incorrect Values: If any attribute values are missing or incorrect, update them to the appropriate values.
  4. Verify the Update: After making changes, perform a "Calculate Totals" operation and check the basket to ensure that the plan details are now fetching correctly.
  5. Test the Solution: Attempt to upgrade the plan again to confirm that the issue is resolved.

If the problem persists, consider escalating the issue to technical support for further investigation.

Frequently Asked Questions

What should I do if plan details are not fetching inside the basket?
Ensure that all necessary attribute values in the configuration record are correctly set. Common attributes to check include servicetypestr and pdName.
How can I verify if the attribute values are correct?
Check the configuration record associated with the basket and service. Ensure that attributes like servicetypestr and pdName are set to the correct values, such as "Mobile" and "Mobile Service".
What steps should I take if updating attribute values does not resolve the issue?
If updating the attribute values does not resolve the issue, escalate the problem to technical support for a more in-depth investigation. Provide detailed information, including error messages, steps to reproduce the issue, and any recent changes to the system.

Note: This issue applies only to specific implementations where these attributes (servicetypestr, pdName) are used to fetch plan details . These attributes are part of a custom configuration unique to Maxis.

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  1. Priyanka Bhotika

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