Overview
When processing orders in CloudSense, you may encounter an issue where the Billing Account (BA) is missing at the Order Enrichment (OE) stage. This can occur even after updating and recalculating totals or reselecting the sharing service. The issue is often due to a blank "Sharing Service Billing Account" field in the Sharing Service Product Configuration, which needs to be populated correctly to ensure the BA remains intact at OE.
Information
To resolve the issue of a missing Billing Account (BA) at Order Enrichment (OE) in CloudSense, follow these steps:
- Identify the Affected Baskets: Note the basket IDs where the BA is missing.
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Check the Sharing Service Product Configuration:
- Navigate to the Sharing Service Product Configuration (PC) associated with the affected baskets.
- Verify if the "Sharing Service Billing Account" field is populated.
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Update the Sharing Service Billing Account:
- If the field is blank, update it with the correct Billing Account value.
- Ensure that the value is accurate and corresponds to the intended Billing Account.
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Recalculate Totals:
- Go back to the Order Enrichment stage.
- Select the desired Billing Account at the OE level.
- Perform the "Calculate Totals" action to ensure the BA is reflected correctly.
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Verify the Resolution:
- Check that the Billing Account remains intact and does not go blank after recalculating totals.
By ensuring the "Sharing Service Billing Account" field is correctly populated, the BA should remain intact at the OE stage.
Frequently Asked Questions
- What causes the Billing Account to be missing at Order Enrichment?
- The Billing Account may be missing at Order Enrichment if the "Sharing Service Billing Account" field in the Sharing Service Product Configuration is blank. This field needs to be populated with the correct value to ensure the BA is reflected at OE.
- How can I verify if the issue is resolved?
- After updating the "Sharing Service Billing Account" field, perform the "Calculate Totals" action at the Order Enrichment stage. Verify that the Billing Account remains intact and does not go blank.
- What should I do if the issue persists after updating the field?
- If the issue persists, ensure that the updated Billing Account value is correct and corresponds to the intended account. If the problem continues, consider reviewing recent changes to your CloudSense environment or consult with CloudSense support for further investigation.
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Note: This issue is specific to certain implementations that include custom plugin logic to populate attributes at the Order Enrichment stage. If your org uses such customization, ensure the plugin correctly handles the Billing Account assignment.
Priyanka Bhotika
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