Resolving Batch Engine and Orchestration Steps Blocking Order Creation

Information

Issue: Batch Engine and Orchestration Steps Blocking Orders creation

Symptoms:

• Baskets created in Elastic not syncing with Salesforce (SFDC)
• All sandboxes impacted, affecting business delivery

Resolution Steps:

1. Verify Batch Engine Status:
   • Ensure the Batch Engine is running by checking the status in the admin console (/apex/adminConsole).
   • If the Batch Engine is off, restart it using the integration user with the schedulable option if sandbox, and the queueable option for production.
2. Update Remote Site Settings:
   • Check and update remote site settings with the appropriate endpoints to ensure outgoing messages are processed correctly.
   • Verify that all necessary endpoints are included in the remote site settings.
3. Check Outgoing Messages:
   • Review pending outgoing messages to identify any that are stuck due to incorrect settings.
   • Change the status of older messages (older than a week) to 'Unrecoverable Error' to prevent issues with the Batch Engine.
4. Verify Order Status:
   • Confirm that orders are being processed correctly in both Elastic and Salesforce.
   • Ensure that the order status is updated from 'Processing' to 'Completed' once synced.
5. Monitor Error Queue:
   • Check the errorQueue in AMQP for any messages that may have ended there.
   • Resolve or purge messages from the queue to prevent backlog (only for sandboxes, for prod it needs further investigation).

Verification:

• Confirm that baskets are now syncing correctly with Salesforce.
• Ensure that no error messages are present and that orders are being created successfully.

Note: If issues persist, further investigation may be required to check for additional configuration errors or system limitations.