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CloudSense Endpoint Migration from Heroku to AWS

CloudSense is migrating its services from Heroku to AWS to enhance our platform's reliability and performance. This migration requires updates to the endpoints your systems use to communicate with CloudSense services.

🚨Service Impact Warning

  • Systems using Heroku endpoints after March 8th, 2025 will stop functioning.
  • No fallback options are available after March 8th.
  • Business operations dependent on CloudSense will be disrupted if you don’t complete the migration.

What's Changing?

  • Current endpoints: 
    • https://[servicename].herokuapp.com
    • https://[servicename].cloudsense.com
  • New regional endpoint: 
    • North America:
      • https://[servicename]-us-app.cloudsense.com
    • Europe:
      • https://[servicename]-eu-app.cloudsense.com
    • Australia:
      • https://[servicename]-au-app.cloudsense.com

What You Need to Do

1. Review Your Integration

  • Search your Salesforce codebase for any references to *cs*herokuapp.com or cloudsense.com (as there might be some Heroku apps with the custom hostname).
  • Identify all CloudSense endpoints currently in use (you can check Cloudsense Service Connectivity User Guide for guidance, and if you do not have this user guide, you can request it from Cloudsense).

2. Update Your Endpoints

  • Replace the identified Heroku endpoints with the new regional endpoint depending on your location: 
    • North America: https://[servicename]-us-app.cloudsense.com
    • Europe: https://[servicename]-eu-app.cloudsense.com
    • Australia: https://[servicename]-au-app.cloudsense.com

      Please note that certain endpoints that already had a custom hostname (https://[servicename].cloudsense.com) are slightly different and cannot be changed this way, so please find them listed at the end of this article.
  • The API request and response formats remain unchanged.
  • Test the new endpoints starting January 9th, 2025.
  • Identify all CloudSense endpoints currently in use throughout your Salesforce org. This includes Remote Site Settings, Custom Settings, Custom Metadata Types, JILE Options, Integration Endpoint or any configuration where endpoints are defined.

Note: You can leverage the ChatBot to ask it identify and validate the New Endpoints. Example:

 3. Validate and Test

  1. 🏗️ Starting January 9th, 2025, test the new endpoints thoroughly in your development environment.
  2. ✅ Perform testing to ensure your integrations function as expected.

Timeline

Date
Event
January 9th, 2025
New AWS endpoints become available for initial testing
February 21st, 2025
AWS Sandboxes become available (REQUIRED testing phase)
March 1st, 2025
DEADLINE: Complete endpoint migration
March 1st – March 8th, 2025
CloudSense team monitors performance and stability
March 8th, 2025
Heroku endpoints are permanently decommissioned; no exceptions


🛡️ Zero-Risk Migration Period

We have implemented a controlled migration strategy where all endpoints will remain functional until March 8th, 2025. This allows you to:

  • Test the new endpoints in your environment
  • Validate your integration
  • Rollback if needed during the migration period

❓ WHY THIS MIGRATION MATTERS

  • Mandatory Update: Every CloudSense customer must transition to AWS endpoints.
  • Improved Performance: AWS-based endpoints offer faster response times, better scalability, and greater reliability.
  • No Deadline Extensions: Delaying the migration past March 1st, 2025 risks service disruption and lost productivity.
  • Prevent Outages: Any calls to Heroku endpoints after March 8th, 2025 will fail.

🆘 Support and Assistance

  • Our support team is ready to assist you with any questions.
  • If you would like assistance with this task via our Managed Services team, please contact: CustomerSuccess@skyvera.com, and we will connect you with an expert.

Next Steps

  1. Acknowledge this communication by emailing our customer success team at CustomerSuccess@skyvera.com.
  2. Plan your work to replace Heroku endpoints with AWS endpoints before March 1st, 2025.
  3. Test thoroughly using the new endpoints.
  4. Confirm migration success by emailing CustomerSuccess@skyvera.com.
  5. Stay vigilant during March 1st – March 8th, 2025, as we monitor performance and finalize the decommissioning of Heroku endpoints.


List of endpoints with a custom or slightly different hostname (old > new):

EU

eu-prod-sp19-cfg-service.cloudsense.com
cs-cfg-service-eu-app.cloudsense.com
eu-prod-sp20-cfg-service.cloudsense.com
cs-cfg-service-sp20-eu-app.cloudsense.com
cs-digital-fulfilment-sandbox.cloudsense.com
cs-digital-fulfilment-sandbox-eu-app.cloudsense.com
eu.elastic.cloudsense.com
cs-elastic-eu-app.cloudsense.com
eu-int.elastic.cloudsense.com
cs-elastic-int-eu-app.cloudsense.com
messaging-api-eu.cloudsense.com
cs-messaging-dispatcher-eu-app.cloudsense.com
cs-pre-prod-eu.cloudsense.com
cs-pre-eu-app.cloudsense.com
cs-cfg-service-sandbox-sp20.herokuapp.com
cs-cfg-service-sp20-sandbox-eu-app.cloudsense.com
cs-orders-subs-prod-eu.herokuapp.com
cs-orders-subs-eu-app.cloudsense.com
cs-sm-sp20-cfgsp19-prod-eu.herokuapp.com
cs-sm-cfgsp19-sp20-eu-app.cloudsense.com
cs-sm-su20-cfgsp20-prod-eu.herokuapp.com
cs-sm-cfgsp20-su20-eu-app.cloudsense.com
cs-sol-mgmt-sandbox-su20-eu.herokuapp.com
cs-sol-mgmt-su20-sandbox-eu-app.cloudsense.com


US

us-prod-sp20-cfg-service.cloudsense.com
cs-cfg-service-sp20-us-app.cloudsense.com
sandbox.elastic.cloudsense.com
cs-ecommerce-sandbox-us-app.cloudsense.com
messaging-api-us.cloudsense.com
cs-messaging-dispatcher-us-app.cloudsense.com
cs-sm-su20-cfgsp20-prod-us.herokuapp.com
cs-sm-cfgsp20-su20-us-app.cloudsense.com


APAC

apac-prod-sp20-cfg-service.cloudsense.com
cs-cfg-service-sp20-au-app.cloudsense.com
apac1.elastic.cloudsense.com
cs-elastic-au-app.cloudsense.com
apac1-int.elastic.cloudsense.com
cs-elastic-int-au-app.cloudsense.com
messaging-api-sydney.cloudsense.com
cs-messaging-dispatcher-au-app.cloudsense.com
cs-orders-subs-prod-sydney.herokuapp.com
cs-orders-subs-au-app.cloudsense.com
cs-sm-su20-cfgsp20-prod-apac.herokuapp.com
cs-sm-cfgsp20-su20-au-app.cloudsense.com



ℹ️FREQUENTLY ASKED QUESTIONS (FAQ)


  1. Q: What if I miss the March 1st, 2025 deadline?
    A: You risk service interruption when Heroku endpoints are decommissioned on March 8th, 2025. Contact our team immediately if you believe you cannot meet the deadline.

  2. Q: Where do I find my existing Heroku endpoints?
    A: Review your Salesforce codebase and configurations (Remote Site Settings, Custom Settings, Custom Metadata Types, etc.) for references to “csherokuapp.com” or “cloudsense.com” hostnames.

  3. Q: Will my API integrations break if I only switch the endpoints?
    A: The API structure remains unchanged, so only the URLs should need updating. However, always test thoroughly in your environment.

  4. Q: Who should I contact if I need hands-on assistance?
    A: Email CustomerSuccess@skyvera.com to be connected with our Managed Services team for more in-depth support.

  5. Q: Is there a fallback option after March 8th, 2025?
    A: No. After Heroku endpoints are decommissioned, rollback is not possible. It is essential to complete the migration on time.

  6. Q: It looks like we only need to update the endpoints, does anything need to be done with the security certificates that were previously provisioned?
    A: No, certificates are stored in your Salesforce org and we only keep public keys in our services' database. This data stays the same during migration.

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  1. Denis Spirin

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