Overview On July 17, 2025, CloudSense experienced a Global DNS resolution issue due to a name server misconfiguration. This affected external service connectivity for certain CloudSense endpoints. Alt...
Overview When accessing the Sales Order tab in Lightning Experience, the CloudSense configurator fails to launch, and the standard Salesforce page layout is displayed instead. This behavior is due to ...
Overview CloudSense Package Updates NEEDED to Prevent Service Interruption was reported due to upcoming Salesforce Summer ‘25 release compatibility issues. Without updates, workflows such as configuri...
Overview The issue of a missing voice service in the MACD basket was reported, with the error persisting even after updating the cancelled by change process status. This was identified as a configurat...
Overview The error Price Item Role and Type combination null - Commercial Product is not valid occurs when attempting to save records for the cspmb__Price_Item__c object after a package upgrade to R36...
Overview Sales users are unable to see prices after calculating totals in Solution Management. This issue occurs in CloudSense R36 MR1 and is related to profile permissions, field-level security, and ...
Overview The issue Batch Engine and Orchestration Steps Blocking Orders creation was reported, where baskets created in Elastic were not syncing with Salesforce (SFDC). This was identified as a core f...
Overview The error Unable to View a Configuration under a Component Inside the Basket occurs when attempting to view components in a basket within your application. This issue is typically due to a so...
Overview The issue of Hong Kong and Taiwan Geo Locations not appearing under Geography in Salesforce was due to incorrect configuration in the inventorySyncStrategy.json file. The error was resolved b...
Overview The error One or more configuration attributes have error appears when opening old, saved baskets after updating the CloudSense security certificate. This issue was initially suspected to be ...