Overview
The customer experienced an issue with generating Specifications using the CloudSense API, which was traced back to a data migration error. The service had an invalid identification field, which needed correction. This issue arose after an upgrade to version R36 but was not a software defect.
Information
To resolve the issue with generating Specifications in CloudSense, follow these steps:
- Identify the service causing the issue by checking the service ID (e.g., a3XQw0000007eC1MAI).
- Verify the identification field of the service. If it is set incorrectly (e.g., "Service"), it needs correction.
- Correct the identification field in the service data to the appropriate value.
- Retry the API call to generate Specifications using the corrected service data.
Note: This issue was related to a data migration error and not a defect in the CloudSense software.
Frequently Asked Questions
- How can I identify if I am affected by this issue?
- If you are unable to generate Specifications and receive no error message, check if the service ID involved has an invalid identification field due to a recent migration.
- Are there any version-specific considerations for this issue?
- The issue occurred after an upgrade to version R36, but it was not a defect in the software. It was related to data migration errors.
- What steps should I take after correcting the service data?
- After correcting the service data, retry the API call to generate Specifications. Ensure that all related data fields are correctly set.
Priyanka Bhotika
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