Overview
The issue of a missing voice service in the MACD basket was reported, with the error persisting even after updating the "cancelled by change process" status. This was identified as a configuration issue where the Soft Delete attribute was incorrectly set to true for the Voice PC. The problem was resolved by updating this attribute to false and performing Calculate Totals.
Information
Issue: Missing voice service in MACD basket despite updating "cancelled by change process" status.
Resolution Steps:
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Verify Service Configuration:
- Check the Soft Delete attribute for the affected Voice PC in the database.
- Ensure it is set to false.
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Update Database:
- If the Soft Delete attribute is set to true, update it to false.
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Perform Calculate Totals:
- Execute the Calculate Totals operation to refresh the service configuration.
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Verify Resolution:
- Check the MACD basket to confirm the voice service is now visible and correctly configured.
Note: If the issue persists after these steps, further investigation into the database configuration and service records may be required.
Frequently Asked Questions
- How do I know if the Soft Delete attribute is causing the issue?
- If the voice service is missing from the MACD basket despite correct status updates, check the Soft Delete attribute in the database for the affected service.
- What should I do if the voice service is still missing after updating the Soft Delete attribute?
- Ensure that the Calculate Totals operation has been performed. If the issue persists, contact support for further assistance.
- Can this issue affect other services or configurations?
- Yes, similar configuration issues can affect other services. Always verify service attributes and perform necessary operations like Calculate Totals to ensure correct configurations.
Priyanka Bhotika
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