Overview
No error messages were displayed, but 2 Product Configuration records were missing for addons added to a basket. This issue was due to a missing Related Product attribute in the Parent Product Definition. Once this attribute was added, the Product Configurations were generated successfully.
Solution
Follow these steps to resolve the issue of missing Product Configuration records for addons:
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Identify the Parent Product Definition:
- Navigate to the product configuration page.
- Locate the Parent Product Definition associated with the addons.
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Add the Related Product Attribute:
- Access the attributes section of the Parent Product Definition.
- Add the missing Related Product attribute.
- Save the changes.
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Verify Resolution:
- Submit a new job for the basket.
- Confirm that the Product Configuration records are generated successfully for the addons.
Note: Ensure that all necessary attributes are present in the Parent Product Definition to avoid similar issues in the future.
Frequently Asked Questions
- 1. How do I know if this issue applies to my situation?
- If you notice that Product Configuration records are missing for addons without any error messages, check if the Parent Product Definition is missing any required attributes.
- 2. What should I do if the Product Configuration records are still missing after adding the attribute?
- Verify that all necessary attributes are correctly configured in the Parent Product Definition. If the issue persists, contact support for further assistance.
Priyanka Bhotika
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