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Resolving "Unable to Parse Solution Details" Error in Basket

Overview

The error "Unable to parse solution details: TypeError: Cannot set properties of undefined (setting 'remoteName')" occurs when attempting to view a solution in a basket. This issue arises due to missing Non Commercial Product Associations in the Product Definition linked to a component. The resolution involves transferring these associations to the correct Product Definition.

Information

Error Message: "Unable to parse solution details: TypeError: Cannot set properties of undefined (setting 'remoteName')

Cause: The error is caused by missing Non Commercial Product Associations in the Product Definition linked to a component, which prevents the solution from being visible in the basket.

Resolution Steps:

  1. Identify the Affected Product Definition:
    • Check which component the OE PC is associated with.
    • Locate the Product Definition of the OE's parent commercial PC.
  2. Move Non Commercial Product Associations:
    • Access the Non Commercial Product Associations for the affected OE PC.
    • Move the association record from Auto-Archived PD to the latest one
  3. Verify Resolution:
    • Check the basket to ensure the solution is now visible.
    • Confirm that no error messages appear in the console.

Note: If the issue persists after following these steps, please contact support for further assistance.

Frequently Asked Questions

How do I know if this error applies to my situation?
You'll see the error message in the browser's console: "Unable to parse solution details: TypeError: Cannot set properties of undefined (setting 'remoteName')" when trying to view a solution in a basket.
What should I do if the solution is still not visible after moving associations?
Ensure that all Non Commercial Product Associations have been correctly moved to the appropriate Product Definition. If the issue persists, contact support for further assistance.
Can I prevent this issue from occurring in the future?
Regularly review and update your Product Definitions and their associations to ensure all necessary links are correctly configured.
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  1. Matej Storga

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