Configuring the Charge Key Column in FAC UI (Charge Tab)

Symptom

After R36 MR3 update, a new "Charge Key" column appeared in the FAC Charge tab. The column displays the Offer ID value instead of the expected Charge Key value.

Cause

The "Charge Key" column reads its values from the field configured in PRX_Charge_Key_Attributes__c on the Commercial Product record. When this field is set to "OfferId", the column displays the Offer ID.

Resolution

Step 1: Navigate to the Commercial Product record associated with the affected product

Step 2: Locate the field PRX_Charge_Key_Attributes__c

Step 3: Check the current value (e.g., "OfferId")

Step 4: Update PRX_Charge_Key_Attributes__c to the API name of the field you want displayed in the Charge Key column

Step 5: Save the record

Step 6: Refresh the FAC UI to verify the column now shows the desired value

Additional Notes

• PRX_Charge_Key_Attributes__c on the Commercial Product controls which field is shown in the FAC Charge Key column.