Overview The CS archival API was not deleting associated orchestration step criteria during the archival process, resulting in large numbers of orphan records and negatively impacting storage utilizat...
Overview On July 17, 2025, CloudSense experienced a Global DNS resolution issue due to a name server misconfiguration. This affected external service connectivity for certain CloudSense endpoints. Alt...
Overview When accessing the Sales Order tab in Lightning Experience, the CloudSense configurator fails to launch, and the standard Salesforce page layout is displayed instead. This behavior is due to ...
Overview CloudSense Package Updates NEEDED to Prevent Service Interruption was reported due to upcoming Salesforce Summer ‘25 release compatibility issues. Without updates, workflows such as configuri...
Overview The customer was concerned about the compatibility of CloudSense packages with the Salesforce Summer '25 release, particularly regarding API version changes. They noted that many Apex classes...
Overview The issue of a missing voice service in the MACD basket was reported, with the error persisting even after updating the cancelled by change process status. This was identified as a configurat...
Overview The error Price Item Role and Type combination null - Commercial Product is not valid occurs when attempting to save records for the cspmb__Price_Item__c object after a package upgrade to R36...
Overview Sales users are unable to see prices after calculating totals in Solution Management. This issue occurs in CloudSense R36 MR1 and is related to profile permissions, field-level security, and ...
Overview The issue Batch Engine and Orchestration Steps Blocking Orders creation was reported, where baskets created in Elastic were not syncing with Salesforce (SFDC). This was identified as a core f...
Overview The error Unable to View a Configuration under a Component Inside the Basket occurs when attempting to view components in a basket within your application. This issue is typically due to a so...