Symptom After upgrading CloudSense Configurator (cscfga) package and updating custom Apex classes to the new version, active configurations work correctly but archived configurations throw errors when...
Symptom The Availability Check function on Sales Orders fails with an "Integration Error" message. The error affects one or more integrations (e.g., DFP/ad server inventory checks). Availability Check...
Problem Ad Server Inventory synchronization jobs are completing their runs but the status remains "Pending", and no changes are applied to the Ad Servers. When attempting to manually synchronize, user...
Problem When attempting to run an Ad Server Inventory Sync in CloudSense Digital Fulfilment (Media), an error occurs: "There is a pending message for the Ad Server Inventory Synch on this record. New ...
Problem After a CloudSense org has been provisioned or reprovisioned, users encounter a 401 Unauthorized error when attempting to access the Solution UI or perform operations like submitting baskets o...
Overview When opening certain Sales Orders, the CloudSense Sales Order Visualforce UI may be blocked by a JavaScript alert stating: “Remoting response size exceeded maximum of 15 MB.” This occurs when...
Contents Overview Solution How to Diagnose Mitigation Options Verification Checklist Frequently Asked Questions Overview After upgrading the cspofa (orchestrator) package to R37, you may observe that ...
Contents Overview Solution How to Recognize the Duplicate Fulfilment Item Root Cause Investigation Approach Resolution: Remove Duplicate Fulfilment Items Performance Mitigation (CPU Timeouts) Validati...
Contents Overview Solution Frequently Asked Questions Overview You may see GAM login/authentication fail with the error message "Incoming request is rejected due to security reasons. Contact your syst...
Overview In CloudSense FAM UI, the Charge Key column shown in the Charge section cannot be hidden or removed using out-of-the-box (OOTB) configuration (including FAM Custom Settings). This is a produc...