Contents Overview Solution How to Diagnose Mitigation Options Verification Checklist Frequently Asked Questions Overview After upgrading the cspofa (orchestrator) package to R37, you may observe that ...
Contents Overview Solution How to Recognize the Duplicate Fulfilment Item Root Cause Investigation Approach Resolution: Remove Duplicate Fulfilment Items Performance Mitigation (CPU Timeouts) Validati...
Contents Overview Solution Frequently Asked Questions Overview You may see GAM login/authentication fail with the error message Incoming request is rejected due to security reasons. Contact your syste...
Overview In CloudSense FAM UI, the Charge Key column shown in the Charge section cannot be hidden or removed using out-of-the-box (OOTB) configuration (including FAM Custom Settings). This is a produc...
Contents Overview Symptoms Cause Troubleshooting Quick Mitigation (Force a Greek-capable font) Long-Term Best Practice (Embed a Unicode TTF) Validation Frequently Asked Questions Overview Generated PD...
Overview Salesforce may send “PRODUCT & SERVICE NOTIFICATION” emails announcing upcoming seasonal releases (for example, Spring ’26) that include general upgrade-window guidance and links to Salesforc...
Contents Overview Solution Frequently Asked Questions Overview During CloudSense order generation, an Apex job can fail due to a Salesforce lookup/filter validation error on the custom field Customer_...
Overview Order generation can be blocked when CloudSense logs show Product Configuration count mismatch for basket <basket_id> (and/or There is a Product Configuration mismatch found in CS Error Log a...
Overview In CloudSense (example version: R36), finishing a Product Configuration and then saving (including Save without validation) can fail with the Salesforce/Apex runtime error “Attempt to de-refe...
Overview If Frame Agreement records (Agreements) stall/spin and fail to load with the error Visualforce Remoting Exception: Configure a default catalogue ID to proceed, the cause is typically org-spec...