Overview Order generation can be blocked when CloudSense logs show "Product Configuration count mismatch for basket <basket_id>" (and/or "There is a Product Configuration mismatch found in CS Error Lo...
Contents Overview Solution Frequently Asked Questions Overview When generating a document in CloudSense Document Generator (reported on package version R35), you may see a null-reference error when cl...
Overview In CloudSense (example version: R36), finishing a Product Configuration and then saving (including Save without validation) can fail with the Salesforce/Apex runtime error “Attempt to de-refe...
Overview If Frame Agreement records (Agreements) stall/spin and fail to load with the error "Visualforce Remoting Exception: Configure a default catalogue ID to proceed", the cause is typically org-sp...
Contents Overview Solution Verification Frequently Asked Questions Overview When generating subscriptions/orders in CloudSense using SFDC batch processing for order decomposition (batch mode), the pro...
Overview The error "International Roaming Month Pass is already Active" occurs when attempting to add a new pass to a basket. This issue arises due to the old product configuration having the SoftDele...
Overview The error "Inventory Sync Status Integration Error - unable to Sync inventory" occurs when there are duplicate records in the csdf__Ad_Slot__c object in Salesforce. This issue prevents succes...
Overview The error message '{status:error,title:error,text:Not Saved}' was not displaying correctly in modal windows for CustomButtons after upgrading to package R37. This was identified as a bug in R...
Overview No error messages were displayed, but 2 Product Configuration records were missing for addons added to a basket. This issue was due to a missing Related Product attribute in the Parent Produc...
Overview The error "data value too large" occurs when a Custom Targeting Value Name exceeds Salesforce's character limit during an inventory sync with Google Ad Manager. This issue blocks the sync pro...