Problem When opening the Solution Console or performing actions within it (adding products, configuring solutions, navigating between components), JavaScript errors occur that prevent the console from...
Problem When performing an action in the CloudSense Configurator or Solution Management Console (e.g., saving discounts, calculating totals, or saving a product configuration), an error occurs: "Execu...
Symptom The "Related" tab (containing "Generated" and "Uploaded" document sections) is not visible on the Sales Order page. Or, the Delete button on attachments needs to be hidden for certain users. C...
Symptom Custom buttons and extensions implementing csbb.CustomButtonExt fail to instantiate when customer classes use Salesforce API version 49.0 or higher. This is a cross-namespace deserialization r...
Symptom After R36 MR3 update, a new "Charge Key" column appeared in the FAC Charge tab. The column displays the Offer ID value instead of the expected Charge Key value. Cause The "Charge Key" column r...
Problem When attempting to save a product configuration in the Solution Console, the following error appears in the browser console: Configurator Engine experienced an error: Delegate function "storeC...
Problem When attempting to perform Calculate Totals in the Solution Console, configuration updates fail with the following error: SolutionError: Cannot update configuration when basket/solution is loc...
Problem When creating a new MACD (Moves, Adds, Changes, Deletes) change order from an existing solution, some product configurations that exist on the original solution do not appear in the new MACD b...
Symptom After receiving a CloudSense Platform Support Version Policy notification (e.g., "Beginning 1 March 2026, CloudSense will support releases R36, R37, and R38 under our N-2 policy"), customers i...
Symptom CloudSense managed package installation fails during the post-install script execution. The installation may appear to start correctly but fails at the step where the post-install script attem...