Problem When attempting to perform Calculate Totals in the Solution Console, configuration updates fail with the following error: SolutionError: Cannot update configuration when basket/solution is loc...
Problem When creating a new MACD (Moves, Adds, Changes, Deletes) change order from an existing solution, some product configurations that exist on the original solution do not appear in the new MACD b...
Symptom After receiving a CloudSense Platform Support Version Policy notification (e.g., Beginning 1 March 2026, CloudSense will support releases R36, R37, and R38 under our N-2 policy), customers ide...
Symptom CloudSense managed package installation fails during the post-install script execution. The installation may appear to start correctly but fails at the step where the post-install script attem...
Problem When attempting to create a MACD (Moves, Adds, Changes, Deletes) change order from an existing solution, the MACD creation fails with an error indicating that one or more subscriptions are in ...
Symptom Calculate Totals fails for a change order basket with error: System.DmlException: Insert failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insuffici...
Symptom When sending an email using ClickApprove, contacts are not visible in the dropdown. The ClickApprove Contact Role records exist in the related list of the Case, but do not appear in the UI dro...
Problem When attempting to perform Calculate Totals on a basket, the operation either: - Completes but skips pricing/calculation (no visible error, but totals are not updated) - Fails silently without...
Problem After upgrading CloudSense from one release to another (e.g., R35 to R37), you may encounter issues when trying to save baskets or run Calculate Totals. The symptoms include: Gray notification...
Symptom When adding a new solution to a Brief in the Solution Console: - The screen goes blank or displays a white screen - A circular loading icon may appear but the solution never loads - The issue ...