Symptom Calculate Totals fails for a change order basket with error: System.DmlException: Insert failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insuffici...
Symptom When sending an email using ClickApprove, contacts are not visible in the dropdown. The ClickApprove Contact Role records exist in the related list of the Case, but do not appear in the UI dro...
Problem When attempting to perform Calculate Totals on a basket, the operation either: - Completes but skips pricing/calculation (no visible error, but totals are not updated) - Fails silently without...
Problem After upgrading CloudSense from one release to another (e.g., R35 to R37), you may encounter issues when trying to save baskets or run Calculate Totals. The symptoms include: Gray notification...
Symptom When adding a new solution to a Brief in the Solution Console: - The screen goes blank or displays a white screen - A circular loading icon may appear but the solution never loads - The issue ...
Problem When attempting to validate or save a basket in the Solution Console, the operation fails with an error similar to: Delegate function storeConfiguration failed: Delegate experienced an error: ...
Symptom When opening a Product Basket, the Billing Account (BA) picker on the basket main page and at Order Enrichment shows no Billing Accounts, even though multiple active, billable BAs exist on the...
Problem When attempting to save a basket or solution, the operation fails with a 500 error. The CloudWatch logs show errors similar to: Duplicate attribute definition name POP Value for product defini...
Symptom When opening a basket for a change order, the system displays: Basket contains archived Solutions. Do you want to upgrade them? The basket fails to load even if the user accepts the upgrade pr...
Symptom After upgrading CloudSense Configurator (cscfga) package and updating custom Apex classes to the new version, active configurations work correctly but archived configurations throw errors when...