Problem When attempting to create a MACD (Move, Add, Change, Delete) opportunity from an existing subscription, the operation appears to complete but the resulting basket is empty. No solutions or con...
Symptom When clicking on a Lookup attribute dropdown in the Solution Console, duplicate records appear in the results list on the first click. The duplicates disappear on subsequent clicks (close and ...
Problem When attempting to open a MACD basket for a specific solution, the Solution Console fails to load with a JavaScript error. This typically occurs when: You click Change Solution on an existing ...
Symptom Lookup attributes (e.g., Plan, SLA) do not display values in the Solution Console, appearing blank or empty even though: - The lookup configuration appears correct - Debug logs show no obvious...
Problem When CloudSense Digital Fulfilment or other Elastic services attempt to send JWT (JSON Web Token) callbacks to Salesforce, the callback fails with the following error: 400 Bad Request: user ha...
Problem When viewing subscription records or attempting to perform operations on subscriptions (such as creating change orders, generating invoices, or running reports), errors occur related to the su...
Symptom A custom class calling cssmgnt.API_1.getOEData(configIds) throws an illegal value for primitive error. This prevents order generation or other processes that depend on OE (Order Enrichment) da...
Problem When importing Product Definition JSON data through the CloudSense import utility, the import process appears to hang or get stuck for an extended period. Upon checking Apex Jobs in Salesforce...
Symptom A GAM (Google Ad Manager) Sales Order shows Unknown Error - Contact your System Administrator when submitted or refreshed. The error occurs during the integration between CloudSense Digital Fu...
Symptom After upgrading the Frame Agreement Manager (csfam) package to R36 MR3, negotiation levels in the Frame Agreement UI display the last decimal digit one lower than the correct value. Example: F...