Symptom Orchestration processes take excessively long to complete. Loop steps that should reset and re-execute within minutes are taking hours or even days. This affects all orchestration processes in...
Symptom Orchestration processes that work in Foreground mode get stuck when running in Background mode. Steps remain in "In Progress" status indefinitely. Switching the orchestration process from Back...
Symptom Master catalog publication fails with java.lang.NullPointerException in UAT. Cause The master catalog publication process iterates through all Price Item Add-On associations. When an associati...
Problem When creating a MACD (Moves, Adds, Changes, Deletes) change order basket, the order type at the service level displays as "New" and is read-only, preventing users from selecting the correct or...
Symptom When generating PDF documents from CloudSense CLM (Contract Lifecycle Management), non-Latin characters (e.g., Greek, Cyrillic, Arabic) appear as blank/missing in the output document. The text...
Problem When attempting to push MACD (Move, Add, Change, Disconnect) orders to the E-Commerce and Abstraction layer using the Order API or Hermes API, the operation fails with one of the following orc...
Problem When attempting to create a MACD (Move, Add, Change, Delete) opportunity from an existing subscription, the operation appears to complete but the resulting basket is empty. No solutions or con...
Symptom When clicking on a Lookup attribute dropdown in the Solution Console, duplicate records appear in the results list on the first click. The duplicates disappear on subsequent clicks (close and ...
Problem When attempting to open a MACD basket for a specific solution, the Solution Console fails to load with a JavaScript error. This typically occurs when: You click "Change Solution" on an existin...
Symptom Lookup attributes (e.g., Plan, SLA) do not display values in the Solution Console, appearing blank or empty even though: - The lookup configuration appears correct - Debug logs show no obvious...