Problem When viewing subscription records or attempting to perform operations on subscriptions (such as creating change orders, generating invoices, or running reports), errors occur related to the su...
Symptom A custom class calling cssmgnt.API_1.getOEData(configIds) throws an illegal value for primitive error. This prevents order generation or other processes that depend on OE (Order Enrichment) da...
Problem When importing Product Definition JSON data through the CloudSense import utility, the import process appears to hang or get stuck for an extended period. Upon checking Apex Jobs in Salesforce...
Symptom A GAM (Google Ad Manager) Sales Order shows Unknown Error - Contact your System Administrator when submitted or refreshed. The error occurs during the integration between CloudSense Digital Fu...
Symptom After upgrading the Frame Agreement Manager (csfam) package to R36 MR3, negotiation levels in the Frame Agreement UI display the last decimal digit one lower than the correct value. Example: F...
Problem After upgrading CloudSense packages to Release 37 (R37), users encounter Field Level Security (FLS) errors when performing standard CloudSense operations such as: - Creating or editing product...
Symptom After upgrading CloudSense packages to R36 MR3 (or later), users encounter Field-Level Security (FLS) errors when selecting products in the Solution Console. The errors occur because the upgra...
Problem Your organization needs to discontinue an add-on or related product and ensure it is: - No longer available for selection in new orders or quotes - Removed from existing active subscriptions o...
Symptom E-Commerce catalogue publication fails. The errors.json attachment on the csb2c__E_Commerce_Publication__c record shows one or more of these errors: PRS__PRODUCT_DEFINITION_NOT_FOUND: Pricing ...
Problem When creating a revamp basket for a MACD (Move, Add, Change, Delete) operation, duplicate add-on services appear in the basket even though no duplicate add-ons exist at the service level. This...