Articles

• Order Generation Clears Solution Association on Product Configurations Marked as Ignored

  Symptom After running order generation (csordtelcoa.API_V1.generateOrdersFromOpportunities), certain Product Configuration records have their cssdm__solution_association__c field cleared (set to null)...

• Order Generation Batch Not Triggering Due to Custom Code NullPointerException

  Symptom Order generation batch is not being triggered in production. Custom code (AllProductBasketTriggerHelperInt) throws a NullPointerException because billingAccountMap does not contain the basket'...

• Order Enrichment Console "Too Many Configurations Added" Error

  Symptom After Calculate Totals, the Solution is saved but the message "Order Enrichments have errors" appears. No visible error is shown in the OE console. Hovering over the information icon on the Co...

• Order Decomposition Fails Due to Incorrect Product-Level Discount Flag

  Problem When attempting to decompose an order (split a single order into multiple orders based on business rules), the operation fails with an error similar to: Order decomposition failed: Unable to p...

• Order Appears Missing After Basket Submission Due to Inflight Change Re-Link

  Symptom After submitting a product basket, the customer reports that no order was generated. The basket shows status "Submitted" but there is no visible order linked to it. However, upon investigation...

• Order API Field Not Syncing to Elasticsearch Due to Case Sensitivity Mismatch

  Symptom When querying orders via the CloudSense Ecommerce API, a field that is configured in the ObjectGraph Callout Strategy returns no data: curl --location 'https://cs-ecommerce-sandbox-eu-app.clou...

• Order and Subscription Not Created on Close Won Due to Wrong Basket Record Type

  Symptom When an Opportunity is set to "Closed Won", the Order Generation process does not trigger. No Order, Subscription, or Service records are created. Running csordtelcoa.API_V1.generateOrdersFrom...

• Order Activation Fails: Point of No Return Already Reached

  Problem When attempting to activate an order or perform order-related operations, the process fails with an error message: Unable to get order object ids for configuration Cannot activate order: Point...

• Orchestrator R37 Upgrade: Create Case Steps Complete on "Cancelled" Status

  Symptom After upgrading the Orchestrator (cspofa) package to R37, cancelling a case (e.g., a Perform Install case) causes downstream orchestration steps to execute unexpectedly. Steps like "Manage Sub...

• Orchestrator Process Not Created: Custom Field Populated Blocking Trigger Condition

  Problem When a Case record is created in Salesforce, the expected CloudSense Orchestrator Process is not automatically created. The Case is created successfully, but no corresponding Orchestrator Proc...