Symptom Product Configurations (line items) are not visible on a Sales Order in the UI. The Sales Order page loads but the line items section appears empty, even though Product Configuration records e...
Symptom CS Async Batch driver is not functioning. Online Order records are not being picked up for processing. Additionally, csutil async jobs may fail with the error: You have uncommitted work pendin...
Symptom When submitting a basket (SOF), an error occurs related to NOCHANGE configurations having incorrect MRR (Monthly Recurring Revenue) delta values. Configurations marked as NOCHANGE should have ...
Symptom A notification is received that a Salesforce certificate used for CloudSense integration is expiring soon. If the certificate expires without renewal, CloudSense services (Configurator, Soluti...
Problem When attempting to save or validate a basket in the Solution Console, the operation fails with a validation error for a required attribute that has been set to zero (0). The error typically ap...
Problem When attempting to push Programmatic Guaranteed (PG) or other programmatic orders to Google Ad Manager (GAM), the operation fails with the following error: NotNullError.NULL @ [0].buyerPermiss...
Symptom After upgrading the CloudSense Configurator (cscfga) package to R36 or later, clicking the Compile Model button on a Product Definition page throws an error. The compilation fails because the ...
Problem When viewing product configurations in the Solution Console or on order records, some product names appear to be missing, blank, or display incorrectly. The configuration exists and functions ...
Symptom Product configurations are not showing in Deal Management for a specific basket. The product code attribute is not blank and product/solution definitions are active. Cause A custom JS sorter f...
Problem After configuring products in the Solution Console and saving the configuration, the basket remains in a dirty state, indicating unsaved changes even though the save operation appeared to comp...