Symptom Order generation batch is not being triggered in production. Custom code (AllProductBasketTriggerHelperInt) throws a NullPointerException because billingAccountMap does not contain the basket'...
Symptom After Calculate Totals, the Solution is saved but the message Order Enrichments have errors appears. No visible error is shown in the OE console. Hovering over the information icon on the Cost...
Problem When attempting to decompose an order (split a single order into multiple orders based on business rules), the operation fails with an error similar to: Order decomposition failed: Unable to p...
Symptom After submitting a product basket, the customer reports that no order was generated. The basket shows status Submitted but there is no visible order linked to it. However, upon investigation, ...
Symptom When querying orders via the CloudSense Ecommerce API, a field that is configured in the ObjectGraph Callout Strategy returns no data: curl --location 'https://cs-ecommerce-sandbox-eu-app.clou...
Symptom When an Opportunity is set to Closed Won, the Order Generation process does not trigger. No Order, Subscription, or Service records are created. Running csordtelcoa.API_V1.generateOrdersFromOp...
Problem When attempting to activate an order or perform order-related operations, the process fails with an error message: Unable to get order object ids for configuration Cannot activate order: Point...
Symptom After upgrading the Orchestrator (cspofa) package to R37, cancelling a case (e.g., a Perform Install case) causes downstream orchestration steps to execute unexpectedly. Steps like Manage Subs...
Problem When a Case record is created in Salesforce, the expected CloudSense Orchestrator Process is not automatically created. The Case is created successfully, but no corresponding Orchestrator Proc...
Symptom Orchestration processes take excessively long to complete. Loop steps that should reset and re-execute within minutes are taking hours or even days. This affects all orchestration processes in...