Contents Overview Solution Why Production Is Impacted First Validation Frequently Asked Questions Overview In Salesforce Classic, the Product Designer action/button can disappear from Product Definiti...
Overview If you are planning a PPR connectivity certificate renewal because you believe API calls will stop after the certificate expires, it is important to understand how PPR request-signing authent...
Overview You may be unable to uninstall the Orchestrator managed package because Salesforce enforces it as a required dependency for other installed packages (for example, the Orders and Subscriptions...
Contents Overview Solution How to Verify the Fix Prevention / Operational Guidance Frequently Asked Questions Overview You may see the error message “Too many future calls error in apex job for subscr...
Overview When creating an Extension Period MACD order in Salesforce (including via anonymous Apex) using csordtelcoa.API_V1.addSubscriptionsToMacOpportunity(List<Id> subscriptionIds, Id opportunityId,...
Problem When attempting to update Order Enrichment (OE) attributes in the Solution Console, you may find that the UI does not allow edits due to the current basket stage. This typically occurs when: T...
Problem When attempting to save records, create associations between records, or perform operations that involve lookup relationships, errors occur indicating that the ID value in a lookup field is of...
Symptom How are Subscription Numbers generated? What determines the format and sequence of csordtelcoa__Subscription_Number__c? Cause N/A (informational) Resolution Generation logic Subscription Numbe...
Symptom When attempting to delete a related product (e.g., an add-on service) from a MACD basket, the product remains visible in the basket after clicking the delete button. The browser console may sh...
Problem When deploying test classes after upgrading to CloudSense R36, test methods fail with the following validation error: System.DmlException: Insert failed. First exception on row 0; first error:...