Symptom The Solution Console throws a TypeError when switching between components or expanding detail pages: TypeError: Cannot read properties of undefined (reading 'forEach') The error typically occu...
Problem When executing custom JavaScript code in the CloudSense Solution Management Console (e.g., in a custom UIPlugin or event handler), an error occurs: TypeError: solution.getComponentByName is no...
Problem When creating a new solution using a specific Product Definition, a JavaScript error occurs: TypeError: Cannot convert undefined or null to object The error prevents the solution from loading ...
Symptom When opening a Sales Order page, a JavaScript alert immediately appears: Remoting response size exceeded maximum of 15 MB The Sales Order UI fails to load, preventing the user from viewing lin...
Symptom Product Configurations (line items) are not visible on a Sales Order in the UI. The Sales Order page loads but the line items section appears empty, even though Product Configuration records e...
Symptom After upgrading to R37 (or later), Sales Console and Solution Manager stop working. The application may throw errors or behave unexpectedly when interacting with configurations. Cause Custom p...
Symptom CS Async Batch driver is not functioning. Online Order records are not being picked up for processing. Additionally, csutil async jobs may fail with the error: You have uncommitted work pendin...
Symptom When submitting a basket (SOF), an error occurs related to NOCHANGE configurations having incorrect MRR (Monthly Recurring Revenue) delta values. Configurations marked as NOCHANGE should have ...
Problem When attempting to save or validate a basket in the Solution Console, the operation fails with a validation error for a required attribute that has been set to zero (0). The error typically ap...
Symptom A notification is received that a Salesforce certificate used for CloudSense integration is expiring soon. If the certificate expires without renewal, CloudSense services (Configurator, Soluti...