Articles

• Primary Trafficker Null Error When Pushing Orders to Google Ad Manager

  Problem When attempting to push a Programmatic Order to Google Ad Manager (GAM), the operation fails with the following error: NotNullError.NULL @ [0].primaryTrafficker This error indicates that GAM i...

• Pricing Synchronization Failure Due to Missing Certificate in Custom Setting

  Symptom The Pricing Service UI (/apex/PricingServiceUI#/sync) fails when attempting to synchronize pricing data. The synchronization request does not reach the CloudSense messaging API. Additionally, ...

• Pricing Not Triggered When Changing Attribute in Solution Console (impactsPrice Not Enabled)

  Symptom When changing a specific attribute value in the Solution Console (e.g., Service Type), no pricing call is triggered. The pricing does not update, and no GraphQL request is sent to the Pricing ...

• Pricing Attribute Value Null or Empty Preventing Save

  Problem When attempting to validate or save a solution in the CloudSense Configurator, an error occurs stating: Attribute Value should not be null/empty This error typically occurs when pricing-relate...

• Order Generation Clears Solution Association on Product Configurations Marked as Ignored

  Symptom After running order generation (csordtelcoa.API_V1.generateOrdersFromOpportunities), certain Product Configuration records have their cssdm__solution_association__c field cleared (set to null)...

• Order Generation Batch Not Triggering Due to Custom Code NullPointerException

  Symptom Order generation batch is not being triggered in production. Custom code (AllProductBasketTriggerHelperInt) throws a NullPointerException because billingAccountMap does not contain the basket'...

• Order Enrichment Console "Too Many Configurations Added" Error

  Symptom After Calculate Totals, the Solution is saved but the message Order Enrichments have errors appears. No visible error is shown in the OE console. Hovering over the information icon on the Cost...

• Order Decomposition Fails Due to Incorrect Product-Level Discount Flag

  Problem When attempting to decompose an order (split a single order into multiple orders based on business rules), the operation fails with an error similar to: Order decomposition failed: Unable to p...

• Order Appears Missing After Basket Submission Due to Inflight Change Re-Link

  Symptom After submitting a product basket, the customer reports that no order was generated. The basket shows status Submitted but there is no visible order linked to it. However, upon investigation, ...

• Order API Field Not Syncing to Elasticsearch Due to Case Sensitivity Mismatch

  Symptom When querying orders via the CloudSense Ecommerce API, a field that is configured in the ObjectGraph Callout Strategy returns no data: curl --location 'https://cs-ecommerce-sandbox-eu-app.clou...