Problem A CloudSense service cannot authenticate to Salesforce using JWT OAuth. Each CloudSense service that logs in to Salesforce has its own connected app. Examples include Digital Fulfilment, the O...
Problem When viewing subscription records or attempting to perform operations on subscriptions (such as creating change orders, generating invoices, or running reports), errors occur related to the su...
Symptom A custom class calling cssmgnt.API_1.getOEData(configIds) throws an "illegal value for primitive" error. This prevents order generation or other processes that depend on OE (Order Enrichment) ...
Problem When importing Product Definition JSON data through the CloudSense import utility, the import process appears to hang or get stuck for an extended period. Upon checking Apex Jobs in Salesforce...
Symptom A GAM (Google Ad Manager) Sales Order shows "Unknown Error - Contact your System Administrator" when submitted or refreshed. The error occurs during the integration between CloudSense Digital ...
Symptom After upgrading the Frame Agreement Manager (csfam) package to R36 MR3, negotiation levels in the Frame Agreement UI display the last decimal digit one lower than the correct value. Example: F...
Problem After upgrading CloudSense packages to Release 37 (R37), users encounter Field Level Security (FLS) errors when performing standard CloudSense operations such as: Creating or editing product c...
Symptom After upgrading CloudSense packages to R36 MR2 or a later release (R36 MR3, R37, R38), users get Field-Level Security (FLS) errors in operations that worked before the upgrade, for example whe...
Problem Your organization needs to discontinue an add-on or related product and ensure it is: - No longer available for selection in new orders or quotes - Removed from existing active subscriptions o...
Symptom E-Commerce catalogue publication fails. The errors.json attachment on the csb2c__E_Commerce_Publication__c record shows one or more of these errors: PRS__PRODUCT_DEFINITION_NOT_FOUND: "Pricing...